Privacy Policy
We protect your family’s information with the same care you give your loved ones.
At (RivetSoft) Care Dementia Tracker, we understand how deeply personal dementia caregiving is. This Privacy Policy explains how we collect, use, and protect the information you share with us while using our mobile app to coordinate care for your loved one.
Information We Collect
Account & Caregiver Information
When you create an account, we collect your name, email address, and password. This allows us to securely manage your family care team.
Patient & Care Data (What You Enter)
You (and your invited care team) voluntarily provide information about the person living with dementia, including:
- Daily routines, medication reminders, meal times, and activities
- Behavior logs (pacing, agitation, sunsetting, etc.) and interventions
- Health notes, mood, sleep quality, and basic vitals you choose to track
- Task completion records and caregiver handoff notes
This is sensitive health-related information. We only collect what you choose to enter.
Location Sharing
When a person receiving care joins with a care-group code and accepts the in-app disclosure, the app collects precise or approximate location data, accuracy, and timestamps to share their location with authenticated caregivers in that private care group. Low-power updates may continue while the app is closed or not in use. If a caregiver requests Emergency Locate, the app temporarily requests more precise updates. Location is not used for advertising or cross-app tracking, and Emergency Locate does not contact emergency services.
Photos, Audio & Other Care Content
You may choose to attach pill or incident photos, voice memos, dictated notes, and other care-team content. Selected media is stored with the private care group and is visible only to authenticated group members. Camera, photo-library, and microphone access occurs only after device permission.
Authentication & Security Data
Firebase assigns account identifiers and app-integrity tokens needed to sign users in, protect the service from abuse, and securely synchronize care-group data. We do not use advertising identifiers or sell this information.
How We Use Your Information
We use the information only to deliver and improve the Care Dementia Tracker experience:
- check_circle Assign and track daily tasks so caregivers can keep patients on routine
- check_circle Log behaviors and generate insights for better care coordination
- check_circle Enable seamless handoffs between family and professional caregivers
- check_circle Send helpful reminders and notifications you control
- check_circle Share an opted-in care recipient’s location with their private care team
- check_circle Allow PDF exports of care history for doctor visits
- check_circle Provide customer support and improve the app
How We Share Information
With Your Care Team
When you invite family members or professional caregivers (Premium feature), they can view and contribute to the shared patient timeline and records. You control who has access.
We never sell care data, location, or patient information. We use Firebase and Google Cloud for authentication, database and media storage, security, and synchronization; Apple and Google process app-store purchases; and OpenStreetMap provides attributed map tiles. These providers process data only as needed to deliver their services.
Data Security
We use bank-level encryption, secure cloud infrastructure, and strict access controls. While no system is 100% impenetrable, we take your family’s data seriously and continuously improve our protections.
Data Retention & Deletion
We maintain strict compliance regarding how long we store and retain your family’s user data and health-related records:
Active Storage & Retention Period
We store and retain account profiles, caregiver details, and patient care logs for as long as your account remains active. This allows your care coordination timelines to stay fully synced and accessible to your team.
Immediate Manual Log Deletion
If you or an authorized care team member deletes an individual routine task, behavior log entry, vital record, photo, audio note, or other supported item inside the app, the app removes that item from the live care-group records and associated cloud storage.
Full Account Deletion Purge Window
If you request to delete your account (either via the application settings or by contacting us at [email protected]), all associated caregiver data, team connections, patient history logs, and profile records will be permanently and irreversibly purged from our servers within 30 days.
Important: What This App Is — And What It Is Not
Please read this section carefully.
Care Dementia Tracker is a productivity and coordination tool.
It is designed solely to help caregivers keep dementia patients on task with daily routines, medication reminders, meals, activities, and smooth handoffs between care team members.
This App is NOT:
- cancel A medical device or clinical monitoring system
- cancel A substitute for professional medical care, nursing, or physician supervision
- cancel A guarantee that tasks will be completed or that the patient will be safe
- cancel An emergency service or replacement for calling 911 or local emergency services; Emergency Locate only shares device location with the private care team
Release of Liability & Full Absolution
By using Care Dementia Tracker, you (and every member of your care team) acknowledge and agree that:
RivetSoft - Care Dementia Tracker, its owners, employees, and affiliates are fully absolved and released from any and all liability for any harm, injury, illness, death, emotional distress, or loss related to the patient, including but not limited to:
- Any action or inaction taken based on reminders, logs, or information in the app
- Failure of a caregiver to complete a routine task
- Accuracy or completeness of user-entered data
- Any medical decision made by family members or medical professionals
- Any outcome whatsoever concerning the patient’s health or safety
All care decisions remain the sole responsibility of licensed caregivers, family members, and qualified medical professionals. This app is an organizational aid only.
Your Rights & Choices
You can edit or delete most information directly in the app. To request full account or data deletion, email us at [email protected]. We will respond within a reasonable time.
Questions about your privacy?
We’re here to help. Reach out anytime.
mail [email protected]We typically respond within 1–2 business days.